Columba Labs

In development · preparing clinic pilots in Singapore

Your patients already use WhatsApp. Let them book there.

A friendly assistant on your clinic's own WhatsApp number that books, moves and cancels appointments straight into your practice system, day or night, so your front desk can focus on the patients in front of them.

Talk to us about a pilot How it works

EC Example Clinicvirtual assistant

Hi, can I book a follow-up with Dr Tan next week?

Of course. Dr Tan has these times free next week:
1 Tue 10:30 am
2 Wed 4:15 pm
3 Fri 9:00 am

2 please

Booked: Wed, 4:15 pm with Dr Tan. I'll send you a reminder the day before. Just message me if you need to change it.

Thank you!

What it is designed to do

Answer around the clock

Patients book at 11 pm or on Sunday morning, without waiting for the phone lines to open.

Book into your system

Appointments go straight into your practice management system, using your doctors' real availability.

Discreet reminders

Reminders help reduce no-shows and never mention the reason for the visit, even on a lock screen.

Your staff can step in

Reply from the WhatsApp Business app at any time and the assistant pauses for that chat.

Safety first

It never gives medical advice. It routes patients to the right doctor and points to 995 in an emergency.

Keep your number

Works on the WhatsApp Business number your patients already know. Nothing new for them to save.

How it works

  1. 1

    Connect your number

    We link your existing WhatsApp Business number. Your team keeps using the app as before.

  2. 2

    Set your rules

    Tell us your doctors, services, opening hours and booking policies, in plain words.

  3. 3

    Patients just message

    They book, reschedule or cancel in a short chat. You see every booking in your own system.

Designed for privacy from day one

Your system stays the record. We are designed not to keep a copy of patient records; conversations are held in memory only briefly.

Hosted in Singapore. The service runs in Google Cloud's Singapore region, designed for Singapore's Personal Data Protection Act.

Open about being a bot. Patients are told they're talking to a virtual assistant, and your staff can join any chat.

No marketing, ever. We don't sell personal data or use patient data for marketing. Read our privacy policy.

Interested in running a pilot at your clinic?

We're looking for a small number of clinics in Singapore to shape the product with us.

Email hello@columbalabs.com